Recoveryavg. uplift
Abandoned cart recovery
WhatsApp + IG sequence, fired the moment a cart goes cold. Personalised with the exact product and a soft discount on attempt 3.
Recovered revenue+18.4%
Shopify embedded✓SOC 2 · Type IIMeta Business Partner
AI growth engine
for Shopify
brands that ship.
Enscale unifies support, sales, and marketing on a single AI engine — so your store replies, recommends, and recovers revenue automatically, 24/7. One platform. Eight products. Zero tab‑switching.
30‑day free trial No credit card Live in 10 minutes
EBDKRSAC+4k
★★★★★4.9 / 5
from 612 Shopify merchants
Campaign · live nowSPRING‑01
Win‑back · dormant 60d
2,418
sent
38.2%
open
$11k
rev.
Order #4129 — hasn't shipped yet?
AI draft · 0.8s · conf 96%
Hi Maya! #4129 ships from Brooklyn today via 2‑day express — Thursday delivery. Tracking USP‑449281.↑Live
Cart recovered · 12s ago
+ $128 · Maya J.
WhatsApp
channel
4m 12s
to convert
x18
today
✦ AI Agent · learning your voice
Trusted by 4,000+ Shopify brands across 38 countries
Olive & AshNORTHBOUNDtinto./marigoldField Notes ®Saunders & Coharvest+Lumen Studio
Olive & AshNORTHBOUNDtinto./marigoldField Notes ®Saunders & Coharvest+Lumen Studio
$42M
Cart revenue recovered
8.2M
AI replies sent in 2025
11s
Median first reply
4.9/5
G2 · 312 reviews
What's included
Each product shares the same Shopify customer record — so your inbox context informs your campaigns, and your reviews data trains your AI.
INBOX
Every channel, one queue
WhatsApp, Instagram, Facebook Messenger, and Webchat — unified and Shopify-linked. Your team never switches tabs.
11smedian first reply
Gorgias · Freshdesk · Re:amaze
AI AGENT
Handles support & drives sales
Trained on your store. Sounds like your team. Resolves order issues, recommends products, recovers carts — 24/7.
62%tickets auto-resolved
Zendesk AI · Tidio · Intercom
CAMPAIGNS
WhatsApp campaigns that convert
Shopify-synced segments, AI copywriting, predictive send times. WhatsApp broadcasts that actually get read and drive revenue.
$8.40revenue per recipient
Klaviyo · ManyChat · Respond.io
REVIEWS
Collect, display & reply at scale
14-day post-purchase flow, AI-moderated, public replies drafted in your voice. From PDP star badge to UGC wall.
3.1×more reviews collected
Yotpo · Okendo · Judge.me
AUTOMATION
Pre-built workflows, live in minutes
60+ Shopify triggers, A/B splits, conditional logic. Cart recovery, win-back, COD confirmation — drag and drop.
37hsaved / agent / mo
Drip · ActiveCampaign · Flows
Replaces
GorgiasHelp deskKlaviyoCampaignsYotpoReviewsTidioLive chatActiveCampaignAutomation
Enscale
One bill. One login. One source of truth.
−41%
tool spend
5×
faster support
30
days to ROI
Unified Inbox
Every channel. One queue.
WhatsApp, Instagram, Facebook Messenger, and Webchat — all in a single threaded inbox. Shopify order data auto‑attached to every conversation.
- SLA timers, intent‑based triage, and priority routing
- Refunds, reships, and discounts — without leaving the thread
- Median first reply: 11 seconds. Across every channel.
- Team @mentions, macros, and collision detection
WhatsAppInstagramMessengerWebchat
Search…
MJ
Maya J.11s
Order #4129 — hasn't shipped yet?
Order statusEB
Erin B.2m
Does the linen crew run true to size?
SizingJT
Jordan T.8m
I'd like to return order #3820
ReturnPB
Priya B.14m
WELCOME10 isn't applying at checkout 🥺
DiscountDK
Devon K.22m
Is sand in stock for size M?
StockMJ
Maya J.
WhatsApp · Order #4129 · LTV $284
SLA 4m
MJ
Order #4129 — hasn't shipped yet? It's been 3 days 😰
AI draft · 0.8s · conf 96%
Hi Maya! #4129 ships from Brooklyn today via 2‑day express — you'll have it Thursday. Tracking: USP‑449281. Sorry for the wait! 🙏 Order synced 6 orders · $284 LTV
11s
Median first reply
62%
AI‑handled tickets
5
Channels unified
AI Agent
Answers questions, takes orders, and closes sales — 24/7.
Trained on your last 500 conversations, your product catalog, and your help docs. It drafts replies that sound like your team wrote them — and only escalates when it truly should.
Knowledge base responses
Answers from your help docs, FAQs, and store policies
Customer support
Order status, returns, and refunds resolved in-thread
Sales recommendations
Suggests the right product, upsells, and applies discounts
Takes orders through conversation
Customers can browse and complete purchases in chat
Smart escalation
Hands off to a human with full context when it truly needs to
TRAINED ON YOUR STORE
💬 500 past conversations
📦 Full product catalog
📄 Your help docs + FAQs
🏪 Shopify order history
62%
auto-resolved
41s
avg AI reply
4.8★
CSAT
Handling now
KNOWLEDGE BASEResolved by AI
"What's your return policy?"
AI DRAFT · CONF 96%
You can return any item within 30 days of delivery for a full refund — no questions asked. Just let me know your order number and I'll send the prepaid label now.SUPPORTResolved by AI
"My order hasn't arrived — it's been a week?"
AI DRAFT · CONF 91%
I can see #4129 shipped yesterday via 2-day express. Tracking USP-449281 shows it's in your city — delivery by Thursday 6pm.SALES RECOMMENDATIONResolved by AI
"I want something casual but a bit smart for the weekend."
AI DRAFT · CONF 88%
Based on what's trending and your past orders, the Linen Crew in Oat is perfect — pairs great with the Slim Chino. Want me to add both to your cart?ORDER IN CHATResolved by AI
"I'll take the Linen Crew in Sand, size M."
AI DRAFT · CONF 93%
Done! I've added it to your cart and applied your loyalty discount (MEMBER10). Ready to checkout? I can send you the link right now.ESCALATIONEscalated to human
"This is my 3rd issue with this order. I want a refund AND compensation."
Sentiment: frustrated · 3rd contact · High LTV ($640) → Routing to senior agent with full order history attached.
LAST 24 HOURS
284 handled by AI18 escalated94% resolution rate
DRAFT REVIEW — ONE CLICK TO SEND OR EDIT
AI confidence 96%Hi Maya! #4129 ships from Brooklyn today via 2‑day express — you'll have it Thursday. Tracking: USP‑449281. So sorry for the wait! 🙏
Campaigns
WhatsApp campaigns that actually convert.
Build WhatsApp campaigns and send them to the exact right audience. Segment by LTV, purchase history, product category, or any Shopify event — live synced, no imports.
- ✓ Segments built from real-time Shopify data — LTV, frequency, product, location
- ✓ AI copywriting that matches your brand voice and past top performers
- ✓ Predictive send time — per customer, based on engagement history
- ✓ Revenue attribution back to the exact campaign and variant
$8.40
revenue / recipient
+22%
avg open rate
68%
avg open rate WA
Win‑back · Dormant 60d
WhatsApp
Live2,418 recipients
Day 0
WhatsApp
"We miss you — here's what's new since your last order"
$3.8k
68.4% open
Day 3
WhatsApp
"Still thinking it over? Your favourite is almost sold out"
$4.9k
71.2% open
Day 7
WhatsApp
"Last chance — 10% off, just for you. Expires tonight"
$5.1k
79.1% open
Campaign revenue (30d)$13.8k
Pre‑built workflows
Tuned for Shopify. Live in minutes.
Start from a template that already prints revenue — then customise to your brand. No engineers required, no spaghetti diagrams.
TrustRTO drop
COD order confirmation
Auto‑verifies cash‑on‑delivery orders via WhatsApp before fulfilment. Cuts fake orders and return‑to‑origin losses.
RTO rate−42%
Reviewscollection
Review request flow
Triggered 14 days after delivery. One‑tap rating, photo upload, auto‑moderation. Negative reviews route to a human first.
Collection rate3.1×
RetentionAOV lift
Post‑purchase upsell
Suggests the perfect refill, accessory, or bundle 48h after delivery — channel chosen by past engagement.
AOV uplift+14%
Win‑backreactivation
60‑day win‑back
Spots dormant customers, picks the right channel, and offers a personalised reason to come back (not just a discount).
Reactivation+9.2%
RoutingVIP CSAT
VIP routing & escalation
High‑LTV customers skip the AI queue and land in front of your best agent. Angry sentiment auto‑escalates to founders.
VIP CSAT4.94
On‑store widgets
Drop them in. Watch them work.
Conversion‑tuned widgets that match your Shopify theme out of the box — review carousels, star badges, popups, bars, and a webchat that never blocks checkout.
Pick your widgets · all included on Growth
Twelve widgets, one drag‑and‑drop installer
★★★★★
4.9 · 1,284 reviews
REVIEWS · INLINE
Star rating badge
Display aggregate rating + count on PDP, collection cards, or anywhere.
★★★★★
"Soft from day one."
★★★★★
"Best linen I've owned."
REVIEWS · CAROUSEL
Review carousel
Auto‑rotating, photo‑first, filter by star rating or product variant.
+24
REVIEWS · UGC
UGC photo wall
Pull customer photos & videos from reviews and IG. Tap to shop.
Sand or oat?
💬
CHAT · BUBBLE
Webchat bubble
Themable, <14kb, lazy‑loaded. AI on first ping, human on escalate.
🚚 Free express shipping over $80
PROMO · TOP BAR
Announcement bar
Scrolling or static. Countdown variant for flash sales & deadlines.
Wait — 10% off?
Claim
CAPTURE · EXIT INTENT
Exit intent popup
Triggered when a shopper leaves. A/B copy, channel, and discount.
CAPTURE · GAMIFIED
Spin to win
Email‑gated wheel. 6× higher capture than a static signup form.
Linen Crew
$96 · Sand
Add to cart
COMMERCE · STICKY ATC
Sticky add‑to‑cart
Always‑visible buy button on PDP. Auto‑syncs variant + price.
Left something behind?
Linen Crew · saved 4m
Resume
RECOVERY · ON‑STORE
Cart abandonment toast
Catches them before they leave. Combined with WhatsApp + IG follow-up flows.
Does it shrink?+
Run dries flat — minimal shrink.
Answered by AI
Is it warm?+
REVIEWS · AI Q&A
Product Q&A
AI answers PDP questions using reviews, specs, and your help docs.
EB
Erin in Brooklyn just bought
Linen Crew · Sand · 12s ago
SOCIAL PROOF · TOAST
Recent order toast
Subtle "X just bought" notifications. Privacy‑safe, GDPR friendly.
$14 away from free shipping$66/$80
Add Linen Pants to qualify →
CART · PROGRESS BAR
Free shipping bar
Pushes AOV up by suggesting the exact thing they need to qualify.
Review moderation + AI replyEvery review, answered.
Every review, answered.
Even the 1‑star ones.
The AI reads incoming reviews, classifies sentiment + topic, drafts a public reply in your voice, and flags anything risky for a human. You approve from a queue, not from an inbox archaeology dig.
- Auto‑moderation, before they hit your store
Profanity, competitor mentions, PII, and policy‑violating photos held for review. Approved ones publish in seconds.
- Smart routing for negative reviews
Anything under 3★ pings a human first, opens an Inbox thread automatically, and offers a refund/replace flow before going public.
- AI replies that sound like your team
One‑click drafts grounded in your policies and the customer's history. Edit, regenerate, or approve in bulk.
- Full audit trail
Who approved what, when, with which AI version — exportable for compliance and brand‑safety reviews.
Auto‑moderateSentiment + topicBulk approveAudit‑logged
★★☆☆☆Linen Crew · Sand Flagged · sizing complaint14m ago
"Way too big — went down a full size from my usual and it's still loose. Disappointed."
AI public reply · conf 88%
+ refund offer readyHi Jordan — sincerely sorry the fit wasn't right. The new linen runs about half a size large; we're updating the size guide today. I've sent you a free return label and a fresh pair in S — keep both, on us. — Ash
★★★★★Linen Crew · Oat Auto‑approve38m ago
"Genuinely the softest linen I've worn. Three washes in and it's somehow gotten better."
AI reply: "Erin, this made our morning — thank you 🤎"
Showing 2 of 14 · auto‑moderation handled 47 today
Auto‑approve 11Needs review 3
94%
Auto‑moderated
2.4s
Median AI reply
+38%
Reply rate vs manual
Integrations
Plays well with your whole stack.
Native, two‑way sync with the channels and tools your team already lives in. Plug it in once — segments, contacts, and conversations stay in lockstep, forever.
- ✓ Real‑time two‑way sync · no nightly imports
- ✓ OAuth setup in under 60 seconds
- ✓ Field‑level mapping for power users
- ✓ Public API + webhooks for everything else
✓Meta Business PartnerShopify Plus Certified
Two‑way
DMs, broadcasts, and COD confirmations — at WhatsApp Business API quality, no third‑party reseller in the middle.
CHANNELMeta BSP
DMs, comments, and story replies in one inbox. Auto‑reply when shoppers @‑mention your products from a post.
CHANNELDM · Comments · Stories
Two‑way
Messenger
Facebook Page DMs & comment replies, unified with the rest of your channels. Threaded with the same Shopify customer.
CHANNELPage DMs · Comments
Google Sheets
Push segments, conversations, and review data into Sheets in real time. Pull contacts back out for one‑off campaigns.
DATATwo‑way sync
Zoho CRM
Two‑way sync of contacts, deals, and lifecycle stages. Inbox threads auto‑attach to the right Zoho record.
CRMContacts · Deals · Tasks
CRM
HubSpot
Sync contacts, deals, lifecycle stages, and conversation history. Trigger HubSpot workflows from Enscale events.
CRM + MARKETINGNative app
{ }
Public API + Webhooks
REST + GraphQL. JS, Ruby, and Python SDKs. Build the integration we haven't built yet.
RESTGraphQLWebhooks
Measured ROI
Numbers don't lie. Spreadsheets do.
Aggregate results across 4,000+ stores in their first 90 days on Enscale.
−67%
First reply time
+18%
Cart recovery
62%
AI‑handled tickets
3.1×
Reviews collected
+24%
Repeat purchase rate
−41%
Tool spend
LAST 30 DAYS
Conversation volume + AI deflection
All channelsCompare ▾Export
CONVOS
18,492
+14% wow
AI HANDLED
11,442
62%
CSAT
4.8
of 5
REV. ATTR.
$284k
+22%
AI handledHuman handled
1 Apr — 30 Apr
★★★★★ Why Shopify brands love Enscale
Real shops, real outcomes.
★★★★★
"We replaced Gorgias and Yotpo with Enscale over a Friday afternoon. The AI sounds exactly like our brand — eerie, in a good way. Recovered $84k in three months."
EM
Elena Marín
CX Lead · Olive & Ash
★★★★★
"I used to dread Mondays — 400 unread DMs. Now the agent clears 280 before I open my laptop. Our first reply dropped from 6h to 14s."
DK
Devon Kim
Founder · Northbound Goods
★★★★★
"The 14‑day review flow took six minutes to set up. 1,200 reviews collected in our first month — most we've ever had."
RS
Riley Saunders
COO · Saunders & Co
★★★★★
"Our WhatsApp agent now handles 71% of pre‑sale questions in Spanish and English. Conversion from chat is up 28%."
AC
Andrés Castaño
CMO · tinto.
★★★★★
"Migration from Klaviyo + Gorgias took 48 hours. Total tool spend dropped by 41% and revenue per recipient went up. I don't know who to thank first."
PB
Priya Bhat
Head of Growth · harvest+
★★★★★
"Our COD return‑to‑origin rate dropped from 24% to 9% after switching to the WhatsApp confirmation flow. That's the kind of math my CFO loves."
JT
Jordan Tan
Ops Director · marigold
Pricing
Start free. Upgrade as you scale.
All plans include the full Inbox, AI Agent in draft mode, and Reviews. Pay for the AI volume your store actually uses.
Annual · save 20%Monthly
FREE
Side projects & brand new Shopify stores finding product‑market fit.
$0
forever · 100 AI replies/mo
Install free- ✓ Inbox · 1 channel
- ✓ AI Agent · draft only
- ✓ 1 webchat widget
- ✓ 50 reviews collected
- ✓ Community support
STARTER
For growing shops under 500 orders/month with one CX person.
$29/mo
1,000 AI replies/mo included
Start 30‑day trial- ✓ Everything in Free
- ✓ Inbox · 3 channels
- ✓ AI auto‑send (topic‑gated)
- ✓ WhatsApp campaigns
- ✓ Reviews · all widgets
- ✓ Chat + ticket support
GROWTH
For brands doing serious volume. The full stack, on autopilot.
$99/mo
5,000 AI replies · $0.02 ea after
Start 30‑day trial- ✓ Everything in Starter
- ✓ Unlimited inbox channels
- ✓ AI Sales Assistant
- ✓ WhatsApp campaigns + flows
- ✓ Automation + A/B
- ✓ 12 on‑store widgets
- ✓ Priority support
SCALE
For 8‑figure brands with multi‑store, SSO, and SLA needs.
Custom
volume‑based · annual contract
Talk to sales- ✓ Everything in Growth
- ✓ Unlimited replies
- ✓ Custom AI fine‑tuning
- ✓ SSO · SCIM · audit log
- ✓ Dedicated CX engineer
- ✓ 99.99% uptime SLA
Migrating from Gorgias, Klaviyo, Yotpo, or Re:amaze? We'll handle migration free — including macros, history, and review data.
FAQEverything you need
Everything you need
to know.
How is Enscale different from Gorgias + Klaviyo?
Gorgias handles support tickets. Klaviyo handles email blasts. Yotpo collects reviews. You pay for three tools, manage three datasets, and stitch together automations yourself. Enscale is one platform: one customer record shared across inbox, AI agent, campaigns, reviews, and automations — so your support context informs your marketing, and your review data trains your AI. Most brands cut tool spend by 35–45%.
Do I need to know how to code?
No. Every integration is OAuth — under 60 seconds to connect. Automations are built in a visual canvas (if/then/wait blocks). The AI is trained by simply uploading your FAQs, product pages, and brand docs. If you can use Shopify, you can use Enscale.
Can the AI really sound like our brand?
Yes. During onboarding you upload past conversations, a tone guide, and product knowledge. The AI learns vocabulary, sentence length, emoji habits, and escalation rules specific to your store. Most customers can't tell whether a reply came from a human or the AI — that's the standard we hold ourselves to.
What happens when I exceed my AI reply quota?
Overages are $0.02 per AI-generated reply on Growth, billed at month-end. We notify you at 80% and 100% of quota so there are no surprises. Scale plans include unlimited replies with volume pricing negotiated upfront.
How does migration from Gorgias, Klaviyo, or Yotpo work?
Our migration team does the heavy lifting — macros and saved replies, full conversation history, all review data, subscriber lists and segments. Average migration takes 48 hours and is included free on any paid plan. You keep access to your old tool during migration so there's zero downtime.
Is my customer data safe?
Enscale is SOC 2 Type II certified and GDPR compliant. Customer data is encrypted at rest (AES-256) and in transit (TLS 1.3). We never sell or share your data with third parties. Scale plans include a dedicated data-processing agreement (DPA) and audit log access.
Does Enscale work with Shopify Plus?
Yes — Enscale is Shopify Plus Certified. We support multi-store setups, Shopify Flow triggers, custom checkout integrations, and B2B catalogs. Plus plans get a dedicated onboarding engineer and SLA-backed support.
Can I use my existing WhatsApp Business number?
Yes. If you already have a WhatsApp Business API number with another provider, we migrate it to the Enscale BSP (Meta Business Partner) connection. The migration is seamless — customers see the same number and display name. If you're starting fresh, we provision a new number for you.
What's included in the free plan?
The Free plan includes: 1 inbox channel, AI Agent in draft-only mode (it composes replies for you to approve), 1 webchat widget, 50 reviews collected per month, and community support. It's genuinely useful for new stores — not a crippled demo. Upgrade when you're ready to auto-send or need more volume.
How does the 30-day trial work?
You get full access to the Growth plan — all channels, AI auto-send, unlimited campaigns, 12 widgets, and priority support — for 30 days. No credit card required. At the end you choose a plan or drop back to Free. We don't auto-charge at trial end.
Still have questions? Chat with our team or book a 20-min demo.
Free 30‑day trial · no card required
Grow on Shopify on autopilot.
Install Enscale today and watch your AI agent answer its first ticket, recover its first cart, and ask for its first review — all before your morning coffee.
★★★★★ 4.9 · Shopify App Store · 612 reviews·SOC 2 Type II·GDPR · EU + US data residency
enscale