Privacy Policy

Scoopup India Private Limited (the “App”) provides various features for post-purchase communication through WhatsApp (the “Service”) to merchants who use Shopify to power their stores. This Privacy Policy (the “Policy”) describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Information about you and others who may access the App on behalf of you, such as your name, address, email address, phone number, and billing information
• Once shoppers have completed their purchase on your website, we will receive and process the following information regarding purchases: email address, full name, phone number, purchase amount, purchase date, the item purchased, shipping address, and fulfillment date.
• Once after fulfillment, we will receive the following information regarding your purchased item: product title, product images, and product handle.

We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies:Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visitwww.allaboutcookies.org.Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers to provide the Service and operate the App. Additionally, we use this personal information to communicate with you, optimize or improve the App, and provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email atsupport@enscale.appor by mail using the details provided below:

You may reach out to us by contacting our Data Protection Officer at: