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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

About This Policy

Tfora technologies LLP (the "App") provides AI-powered chatbot services for sales, marketing, and customer support across multiple platforms including WhatsApp, Instagram, Facebook, and web chat (the "Service") to merchants and businesses. This Privacy Policy (the "Policy") describes how personal information is collected, used, and shared when you install or use the App and interact with our AI agents.

Information We Collect

When you install the App or interact with our AI agents, we collect and process various types of information:

Account Information: Information about you and others who may access the App on behalf of you, such as your name, address, email address, phone number, and billing information

Conversation Data: Messages, queries, and interactions with our AI agents across WhatsApp, Instagram, Facebook, and web chat platforms, including conversation history, user preferences, and support requests

Platform Information: User IDs, profile information, and metadata from social media platforms (WhatsApp, Instagram, Facebook) and web chat sessions

Sales & Marketing Data: Lead information, customer inquiries, product interests, and marketing campaign interactions collected through AI agent conversations

E-commerce Data: Purchase information, order details, product preferences, and customer behavior data when integrated with e-commerce platforms

Technologies We Use

AI & Machine Learning: Advanced AI models that process conversations, understand context, and provide intelligent responses across all platforms.
Platform APIs: Integration with WhatsApp Business API, Instagram Graph API, Facebook Messenger API, and web chat platforms.
Cookies: Data files placed on your device with anonymous unique identifiers. For more information, visit www.allaboutcookies.org
Log files: Track actions on the Site and collect data including IP address, browser type, ISP, and timestamps.
Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

AI & Data Processing

Our AI agents process your conversations and data to provide intelligent responses and improve our services. This includes:

Conversation Analysis: Processing messages to understand context, intent, and provide relevant responses

Model Training: Using anonymized conversation data to improve AI model performance and accuracy

Personalization: Tailoring responses based on user preferences and conversation history

Cross-Platform Integration: Sharing conversation context across WhatsApp, Instagram, Facebook, and web chat for seamless experiences

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service, including AI model providers, platform APIs, and analytics services to improve our AI agent performance and user experience.

How We Use Your Information

We use the personal information we collect for the following purposes:

Service Provision

  • Providing AI-powered chatbot services across WhatsApp, Instagram, Facebook, and web chat
  • Processing and responding to customer inquiries and support requests
  • Managing your account and providing customer support

AI Model Training & Improvement

  • Training and improving our AI models using anonymized conversation data
  • Analyzing conversation patterns to enhance response accuracy
  • Personalizing AI responses based on user preferences and history

Marketing & Lead Generation

  • Generating and managing sales leads from customer interactions
  • Providing relevant product information and marketing communications
  • Analyzing customer behavior to improve marketing strategies

Platform Integration

  • Integrating with social media platforms (WhatsApp, Instagram, Facebook) as required by their APIs
  • Sharing conversation context across platforms for seamless user experiences
  • Complying with platform-specific terms of service and data sharing requirements

Legal & Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and protecting our rights
  • Preventing fraud and ensuring platform security

Information Sharing

We may share your Personal Information with the following parties:

Social Media Platforms

We integrate with and share data with social media platforms as required by their terms of service:

  • Meta/Instagram: We use Instagram Graph API and Facebook Messenger API. When you interact with our AI agents on Instagram or Facebook, your messages, profile information, and interaction data are shared with Meta as required by their platform policies.
  • WhatsApp: We use WhatsApp Business API. Your messages and contact information are shared with WhatsApp as required by their terms of service.

AI Model Providers

We share anonymized conversation data with AI model providers to improve our services and train our AI agents. This data is processed in accordance with our data protection standards.

Service Providers

We may share data with trusted third-party service providers who assist us in operating our platform, including hosting providers, analytics services, and customer support tools.

Legal Requirements

We may disclose your information to comply with applicable laws and regulations, respond to legal requests, protect our rights, or in connection with a business transfer or merger.

Your Rights

You have the following rights regarding your personal data:

Right to Access

You can request a copy of all personal data we hold about you, including conversation history, account information, and any other data we have collected.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure (Right to be Forgotten)

You can request that we delete all your personal data from our systems. This includes:

  • All conversation history and chat logs
  • Account information and profile data
  • Platform integration data (WhatsApp, Instagram, Facebook)
  • Marketing and analytics data

Note: Some data may be retained in anonymized form for AI model training purposes, but will not be linked to your identity.

Right to Data Portability

You can request that we provide your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another service.

Right to Object

You can object to the processing of your personal data for certain purposes, such as direct marketing or AI model training.

How to Exercise Your Rights

To exercise any of these rights, please contact us:

  • Email: [email protected]
  • Phone: +91 94000 20500
  • Response Time: We will respond to your request within 30 days

European Residents

If you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you interact with our AI agents), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States, and may be processed by AI model providers and platform APIs.

Data Retention

We will maintain your conversation data, account information, and other personal information for our records until you ask us to delete this information. AI training data may be retained in anonymized form for model improvement purposes.

Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

  • Authentication: Remember your login status and session information
  • Security: Protect against fraud and ensure platform security
  • Functionality: Enable core features like AI chat and platform integration

Analytics Cookies

These cookies help us understand how visitors interact with our platform:

  • Usage Analytics: Track page views, user behavior, and platform performance
  • AI Performance: Monitor AI agent effectiveness and conversation quality
  • Error Tracking: Identify and fix technical issues

Marketing Cookies

These cookies help us deliver relevant content and advertisements:

  • Personalization: Remember your preferences and provide tailored content
  • Retargeting: Show relevant ads based on your interests
  • Social Media: Enable sharing and integration with social platforms

Managing Cookies

You can control and manage cookies in several ways:

  • Browser Settings: Most browsers allow you to block or delete cookies
  • Cookie Consent: Use our cookie consent banner to manage preferences
  • Third-Party Opt-Out: Visit www.allaboutcookies.org for more information

Note: Disabling certain cookies may affect the functionality of our platform and AI services.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at[email protected]or by mail using the details provided below:

Company Address

Tfora technologies LLP
Qatar Tower, Elankur
Manjeri, Kerala 676122
India

Data Protection Officer

Name: Junaid
Designation: Founder
Phone: +91 94000 20500
Email:[email protected]
Hours: 9 AM - 5 PM (IST)

Last updated: May 27, 2026