What's new
Changelog
Every release, improvement, and fix — newest first.
v2.4.1patchMay 22, 2026
- fixFixed edge case where WhatsApp media messages weren't downloading in slow-connection environments.
- fixResolved a race condition in the inbox that could cause duplicate assignment notifications.
- improvementImproved AI response latency by ~120ms on P95 for high-volume inboxes.
v2.4.0minorMay 14, 2026
✦ AI Summary for long threads✦ Bulk conversation actions
- newAI Summary: one-click summaries for conversations longer than 20 messages.
- newBulk actions — assign, close, or label up to 100 conversations at once from the inbox.
- newCampaign analytics dashboard: delivery, open, click, and reply rates in one view.
- improvementReview widget now supports dark mode. Toggle in widget settings.
- improvementShopify order lookup in AI agent is 3× faster thanks to improved caching.
- fixFacebook DMs with sticker attachments no longer crash the conversation thread view.
v2.3.0minorApril 28, 2026
✦ Instagram Story replies✦ Custom AI personas
- newInstagram Story reply handling: AI can now respond to direct replies on your Stories automatically.
- newCustom AI personas: give your support agent a name, avatar, and brand voice distinct from your main brand identity.
- newWebhook events for review collected, review replied, and campaign sent.
- improvementOnboarding checklist redesigned. New merchants now complete setup 40% faster.
- improvementConversation search now supports full-text search across message history.
- deprecationLegacy v1 API endpoints will be removed on July 1, 2026. Migrate to v2 today.
v2.2.0minorApril 7, 2026
✦ SOC 2 Type II certified✦ Multi-language AI
- newSOC 2 Type II certification achieved. Download the report from your account security settings.
- newMulti-language AI: agents auto-detect and respond in the customer's language. 28 languages supported.
- newBusiness hours routing: automatically hand off to human agents or send hold messages outside working hours.
- improvementInbox filter bar now persists across sessions.
- fixFixed timezone handling for scheduled campaigns targeting audiences in UTC+5:30.
v2.1.0minorMarch 17, 2026
✦ Workflow automation engine v2
- newWorkflow automation engine rebuilt from scratch with a visual drag-and-drop builder.
- new60+ Shopify triggers including order placed, fulfilled, refunded, abandoned checkout, and product reviewed.
- newDelay, condition, and A/B split nodes now available in all automation flows.
- improvementReview collection flow completion rate improved by 18% with new smart timing logic.
- fixAutomations no longer fire duplicate messages when a Shopify webhook is retried.