Enscale vs Gorgias
Gorgias is a great helpdesk. But it's only a helpdesk. Enscale adds AI agents, WhatsApp campaigns, reviews, and automation — so your support data actually drives revenue.
Feature comparison
| Capability | Enscale | Gorgias |
|---|---|---|
| Omnichannel inbox (WA / IG / FB / Webchat) | ✓ Included | Partial (no WA native) |
| AI support agent (auto-resolve) | ✓ Included | Add-on ($+) |
| AI sales agent (product recs, cart recovery) | ✓ Included | — |
| WhatsApp marketing campaigns | ✓ Included | — |
| Review collection + display widgets | ✓ Included | — |
| Workflow automation (60+ Shopify triggers) | ✓ Included | Macros only |
| Real-time Shopify sync | ✓ Included | Polling |
| Single customer record across all tools | ✓ Included | — |
| Free migration | ✓ Included | — |
| Typical cost · 10k orders/mo | $99–$299/mo | $360/mo |
Pricing based on published Gorgias tiers, May 2026. Enscale Growth plan at 10k orders/month.
Why Shopify brands migrate from Gorgias
Support data stays siloed
In Gorgias, your inbox is disconnected from your campaigns, reviews, and analytics. Enscale shares one customer record — so your support context informs every other touchpoint.
WhatsApp requires a separate tool
Gorgias has no native WhatsApp campaigns. You need Klaviyo or ManyChat on top. With Enscale, WhatsApp inbox and broadcasts are built in.
AI is an expensive add-on
Gorgias AI costs extra and is limited to ticket deflection. Enscale's AI handles support, sales, and cart recovery — included in every paid plan.
Reviews need another app
Gorgias has no review collection. Most brands layer in Yotpo or Okendo separately. Enscale does reviews natively — same customer record, no extra cost.
Switch from Gorgias in 48 hours
We migrate your macros, conversation history, and contacts free of charge on any paid plan. Your team never goes dark.